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Discussion Starter #1
Two days before the end of this years archery season, while sitting in my tree stand, I noticed the limbs on my invader were starting to splinter.....again. So, I call Tenpoint and inform them of this. Everything was cool. Everything was on file, limbs being changed before and all. The service rep informs me that they will install a new trigger because there was a recall on mine. I'm happy. They email the UPS postal code within hours, and my bow is on it's way. Two weeks later I get it back. Now I'm a bit confused. I got a entire different set of limbs (way smaller). The trigger was replaced, but no longer have the ambidextrous safety (but the safety is easier to operate and quieter, so, I'm happy with it). After putting the bow together, my foot stirrup is not there, and the cords for the acu draw are about an inch and a half too short. I call them and explain. I get a few apologies and the parts are being sent asap. Again, happy. Well, the parts come yesterday. I don't know what kind of crossbow the plastic foot stirrup came off of, but it is definitely isn't from a ten point, wicked ridge, or a horton. The replacement draw cords are so thin that when you follow the replacement video, it is impossible for them to be installed and function. So, I tried to call them, again, and was put on hold for 40 minutes. I had other things to do, so I hung up. I took it upon myself to order the correct parts, I'll buy them myself, and install them. But today I was thinking. This bow is now a hybrid of other Invader models, the limbs are from a X4, the stock is the original, HP, and it dawned on me that they just replaced the trigger, threw the X4 limb assembly in the box, forgot the foot stirrup, never put it together and test fired it, and when I called them about the draw cords being too short, and stirrup missing, they through some junk in a box and mailed it to me. Well, now I highly doubt if this bow is going to perform as well as it used to, and I'm quite concerned it might explode on me. Their PR has always been top notch, and now it's disappointing.
 

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I know in the last I have read about Ten Point sending out upgraded front ends when they had discontinued previous models of a lineup. It was usually the entire front end including the limbs and cams. They may have looked at is as doing you a favor for the inconvenience of the splintered limbs though the idea of a hybrid would probably bother me as well. Not sure what happened with the missing and messed up stirup and cords. That is not good on their part no matter the excuse. Sorry to hear of the troubles you have been having.
 

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Discussion Starter #4
Well, The stirrup and acu draw cords that I bought came today and I put everything together. Everything looks okay and the rep said it will shoot just fine, a little more speed, but I'm still nervous about firing it. As for the other junk they sent, the stirrup in no way possible fit on that bow. I gotta take a picture of this stuff and show you guys. The draw cords are so thin, it's almost laughable to think you could use them to draw more than 25 pounds. I am so disappointed with Ten Point. They always have been top notch.
 

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Hopefully when you get it shooting, you have a much better bow. The smaller limbs sound like an upgrade. Hopefully you gained some speed and they hold up better.
 

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This is very uncharacteristic of Tenpoint service. I'd call and ask to talk to a supervisor or manager to explain your entire experience.
 

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Are you close enough for an in person drive? A day trip from the pittsburgh area to ohio and if you have an appt, you might all be done in one day.
 

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Discussion Starter #8
Yes, I could drive, but everything is all together and all I need is a test fire. The rep assured me that everything will be fine with the bow, and it will shoot a little faster. It's just the part that they sent me a foot stirrup that is useless, can't find it on any model of crossbow that they make, and draw cords are supper thin. There was no thought in the process whatsoever. Don't get me wrong. The bow was great before, I just hope it still performs like it used to. It's like it was almost a fluke and a surprise that the customer service botched things up so bad.
 

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I had a limb split in the 3rd week of archery and I took my crossbow to the shop were I bought it. He informed me that they wanted the whole thing sent to them to review. I told that was ok but its the 3rd week of the season. Got it back in 4 days, new limbs, string, and cables. What a nice job replacing all that at no cost to me. Best service I ever got on any of my equipment
 

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I wonder if they didn’t inadvertently send the smaller hanger that can replace the foot stirrup for the really narrow bows that they came out with this year. I think some of this years bows only can be cranked to cock because of the draw weight and narrowness, them so there is not as much need for the foot stirrup so there is a small hanger to put on the front and I think it goes in the same place as stirrup.
 

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The in person let's you present your case and I would think they would have you leaving there a very happy camper when they see the situation you have.
 

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Two days before the end of this years archery season, while sitting in my tree stand, I noticed the limbs on my invader were starting to splinter.....again. So, I call Tenpoint and inform them of this. Everything was cool. Everything was on file, limbs being changed before and all. The service rep informs me that they will install a new trigger because there was a recall on mine. I'm happy. They email the UPS postal code within hours, and my bow is on it's way. Two weeks later I get it back. Now I'm a bit confused. I got a entire different set of limbs (way smaller). The trigger was replaced, but no longer have the ambidextrous safety (but the safety is easier to operate and quieter, so, I'm happy with it). After putting the bow together, my foot stirrup is not there, and the cords for the acu draw are about an inch and a half too short. I call them and explain. I get a few apologies and the parts are being sent asap. Again, happy. Well, the parts come yesterday. I don't know what kind of crossbow the plastic foot stirrup came off of, but it is definitely isn't from a ten point, wicked ridge, or a horton. The replacement draw cords are so thin that when you follow the replacement video, it is impossible for them to be installed and function. So, I tried to call them, again, and was put on hold for 40 minutes. I had other things to do, so I hung up. I took it upon myself to order the correct parts, I'll buy them myself, and install them. But today I was thinking. This bow is now a hybrid of other Invader models, the limbs are from a X4, the stock is the original, HP, and it dawned on me that they just replaced the trigger, threw the X4 limb assembly in the box, forgot the foot stirrup, never put it together and test fired it, and when I called them about the draw cords being too short, and stirrup missing, they through some junk in a box and mailed it to me. Well, now I highly doubt if this bow is going to perform as well as it used to, and I'm quite concerned it might explode on me. Their PR has always been top notch, and now it's disappointing.

I had the same thing happen with my limbs on the last day of the extended season on SE Pa. I also have an Invader Xbow.
I also called TenPoint and they informed me as well about the recall and e-mailed me the UPS return label and a set of instructions on how to disassemble the bow and what they needed back. The foot stirrup should have not gone back if you paid attention to the instructions so you gotta of kinda own that mistake.
I also got the new front end and trigger assembly.
My experience was excellent with them.
I had no issues with the accudraw being too short. I can't really see how it got shorter on you. The served portion of the string is real close to where it was with the old front end.
I was just getting ready to post something here about the great service when I saw your thread.
They even re-tapped my lug bolt hole and gave me a new lug bolt with washer and lock washer because I buggered it up a little bit during the disassembly of the Xbow. They did not even charge me for that. I put a note in the box about it and they took care of it.
I re-sighted my bow back in in about 30 minutes and it's does shoot faster just like the young lady at 10PT said it would.
I like the narrower axle to axle. It will be beneficial in the tree stand.
 

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Discussion Starter #15
You got the newer upgraded front end and trigger assembly. That's a win-win!
Man, I must be lucky. It's the third time the front end has been replaced. All joking aside, the bow is done and I'm happy with it. I don't know why there was a problem, or should I say "mix up." And I did follow the instructions on sending the bow back. I even asked the guy and he said take the limbs off and send it in two pieces. I didn't receive written instructions, just what he told me over the phone. As for the stirrup and accu draw chords, I still have the ones they sent me that aren't the right ones. I bought the right ones myself, from amazon, a lot cheaper, and they even came in the Ten Point/Wicked Ridge package. Again, I'm cool with that. I didn't want to part with my crossbow. This year, I'm switching to the Ten Point carbon bolts with the lighted nocks because I can't see the bolt flying that good anymore, so if anyone has any advice, I'm all ears.
 

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I had the same thing happen with my limbs on the last day of the extended season on SE Pa. I also have an Invader Xbow.
I also called TenPoint and they informed me as well about the recall and e-mailed me the UPS return label and a set of instructions on how to disassemble the bow and what they needed back. The foot stirrup should have not gone back if you paid attention to the instructions so you gotta of kinda own that mistake.
I also got the new front end and trigger assembly.
My experience was excellent with them.
I had no issues with the accudraw being too short. I can't really see how it got shorter on you. The served portion of the string is real close to where it was with the old front end.
I was just getting ready to post something here about the great service when I saw your thread.
They even re-tapped my lug bolt hole and gave me a new lug bolt with washer and lock washer because I buggered it up a little bit during the disassembly of the Xbow. They did not even charge me for that. I put a note in the box about it and they took care of it.
I re-sighted my bow back in in about 30 minutes and it's does shoot faster just like the young lady at 10PT said it would.
I like the narrower axle to axle. It will be beneficial in the tree stand.
Had my limbs replaced on my Invader this past July. My limbs started to splinter by mid october already. Only 3 months old. Going to call them this week. i hardly even used it. Shot maybe 10 bolts from it.
 
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