I wouldn't be so critical of them. I just had two 55" thin flat screen TV's delivered to my house that I didn't order. They even placed them on the back porch which is roof covered so they did not get wet in case it rained. I obviously didn't ask them to do that since I didn't know I was getting them, but they did it anyway. They are very customer oriented.
I just need to figure out where to put them now. I know one is going in my garage.