I own a Barnett Raptor FX. It has shot great out of the box, with quality broad heads at time of purchase I had just under $400. It's compact, light weight, fast and hits right where I aim it. I had a Barnett C5 Wildcat that I used for 5 years. Killed 6 deer with it and never had a problem. I had it re-strung and a silencer kit put on it and passed it onto my dad. I am not a sales man for Barnett, maybe I got the only 2 good crossbows they ever made? But, I would buy another one if the features/price was best in class. I have never needed their customer service so I can't speak for it.