Their CS is top shelf. Sold Parker for years and was a tech for their vbows. Never had a single issue getting what I needed for the rare issue with their bows. When I had my own issue with my Cyclone the day before tye season 2 years ago, Parker had me in a new, complete front end inside of half a day. Some of their xbows habe their issues but they do their darndest to fix them asap.