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Discussion Starter · #1 ·
Well after always hearing about LAS and their service and what not, i took the time to drive the 50 minutes on my day off to just see what they were about, a quick bow tune, and get some arrows and feathers. I'm not impressed and won;t be making that drive again.

All i wanted was a twist put in my string to get the peep twist out and shorten up my sting a hair to get back to a better anchor point. I wanted 1/2 dozen new arrows, just cut and not fletched. I wanted them to cut down 6 Easton arrows i brought with me and pick up some wraps and new feathers.

I was there a total of 2 hours and 20 minutes. I waited 20 minutes, not a big deal, because two people were getting complete set ups. I told the tech what i wanted done. I told him that the Easton Axxis arrows i brought in had the inserts in them, so of course cut from the knock end. Well he cut the insert end, cutting the inserts in half. They didn;t have any of the wraps i wanted or feathers, but of course the warehouse had them and it will be some time to get them from the warehouse. I was told it would be quicker to just order them. They fixed 5 of my 6 arrows the tech cut through the inserts and credited me one arrow since they couldn;t get the one insert out.

The tech did adjust my timing to create a more solid wall, which after shooting it, (did not shoot there) i like alot better and it does shoot better. I will say they are knowledgeable on their setups, but not too impressed with the service time or the error on their part. Not sure i would drive there to just buy accessories, since i was told about just ordering them online.

This all happened on Monday January 31st for those that want to know.
 

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The time issue doesnt really surprise me. Having worked there for several years, I can honestly say that things very rarely got done in a timely manner. However, most archery shops Ive been to are pretty similar when it comes to that. Do you remember who the tech was who helped you out?
 

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Everybody has a bad day. I've had limbs changed and a dozen arrows made in 30 minutes. Most times at LAS are a real good experience, give em another chance. Was that Monday December 31st? New Years eve, could have been shorthanded or something.
 

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Discussion Starter · #4 ·
I'm impressed with the techs knowledge as to what he did to my bow to tune it, setting the top cam a hair faster and some lean, the thing is shooting better.

Bowtech, i don;t remember the name of the tech, i was told by the other tech while he was in the back trying to get the inserts out of my arrows that he is young, which he was the youngest one there. All other techs BS'd and talked so it was great atmosphere.

I know things take time, and to rush such things can lead to more errors and mistakes. I guess what has me disappointed is for the time and distance traveled and i still had to order what i wanted from the online catalog, and cutting my arrows wrong. I guess i was expecting more for the reputation and size of the place having always gone to alot smaller local shop.

They do have alot of stuff in the showroom but its just as easy to order online and saves on the diesel fuel.

I may go back if i have tuning issues in the future.
 

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Its easier and cheaper to order almost everything online today. Thats the reason I rarely buy anything in stores anymore. Save a ton of money that way. But you're right, when it comes to archery knowledge, the techs there are second to none, a few of them anyway. I certainly learned alot.
 

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My son and I went to LAS for the first time today. I had one of the techs check out a bow that I bought off a friend and he also set up an old bow for my son. New string, peep sight, new rest, adjusted the draw weight until it was good for my son. Great experience. We got there around 1030. It started to get more crowded after that. Small problem with the credit card machine but they did everything they could. We were able to shoot at the outdoor range to check the new rig out. What a great day. We will be back there soon. It seems like the techs don't rush anyone and make sure they address all the customer's needs.
 

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Treed74, suggeswt you take some time and visit various archery websites and check out the shop which began the dramatic pullout from the Harrisburg sports show. You might alter your opinion of LAS as it was a bit risky on their part to do this. HOwever as of today some 100 stores and noted sportsmen have followed LAS and taken a stand on behalf of you, me and thousands of likeminded persons.
 

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Jim W said:
Treed74, suggeswt you take some time and visit various archery websites and check out the shop which began the dramatic pullout from the Harrisburg sports show. You might alter your opinion of LAS as it was a bit risky on their part to do this. HOwever as of today some 100 stores and noted sportsmen have followed LAS and taken a stand on behalf of you, me and thousands of likeminded persons.
Thats all well and good, but does not excuse poor customer service
 

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Sorry to hear that. Every time I visited this shop I found the service and advice to be outstanding. I would visit more often but it's a long drive for me.
 

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Discussion Starter · #12 ·
Jim W said:
Treed74, suggeswt you take some time and visit various archery websites and check out the shop which began the dramatic pullout from the Harrisburg sports show. You might alter your opinion of LAS as it was a bit risky on their part to do this. HOwever as of today some 100 stores and noted sportsmen have followed LAS and taken a stand on behalf of you, me and thousands of likeminded persons.
So what your saying is i should say it was ok for the tech to cut the wrong end of my arrows and I should not have stated that i was disappointed that they did not have what i was looking for in the store after driving there because they, along with other boycotted the outdoor show? Secondly what i stated was not an opinion it was what actually happened.

In response to your last statement, the only people that truly take a stand for me wear a uniform and have nothing involved financially in it.

Please read my post again, not bashing LAS, gave a compliment about the tech even though he cut my arrows wrong, stated i was disappointed with my visit based on the amount of time i spent there. I have ordered from LAS online since my visit and will do so in the future. But I will not likely be spending the time or diesel fuel to visit the shop anytime in the near future.
 

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Treed74 - I certainly respect your right to share your experience (note that I did not refer to it as "your opinion" as I trust that you provided the facts of your recent visit) and do not question your disappointment.

I was upset to read your initial posting, not for LAS ("bad press"), but for you as a customer, having traveled some distance and having a poor experience. I live about 30 minutes away, have been there many times, and have no complaints about their service or technical ability.

I have never purchased a bow from them but have brought my two PSE X-forces in for set up and tuning and they have treated me like I bought them there. Although I do prefer certain techs, perhaps they just make me feel more comfortable, every tech I have worked with has always been thorough and I have been pleased with the outcome of my visit. As a satisfied customer I can only take the time to submit my own post, acknowledging my positive experiences, to balance your negative experience.

At the end of the day I simply hope that my positive experience continues and that you find a shop that you have confidence in to keep you in the field with arrows flying straight and true.

Have a good day Treed74 and all of my archery "friends", those I have met and those I have yet to meet!
 
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