Case has always been top notch in my opinion. On my favorite pocketknife, one of the pcs of spring steel cracked allowing the blade to flop around. I sent it back with a short note stating that for sentimental reasons I'd rather not have a replacement. A few weeks later had my knife repaired looking as good as ever. No charge whatsoever.
I have an older Shrade Old Timer, and I love that thing. Funny, I have accumulated many things (most more expensive) over the years, but this remains one of my prized possessions. It has gone afield with me every time I have been out.