I like Bushnell and probably have 15 of them, some very old.
I've only had one problem, that was with an old (1970 Command Post scope. The crosshairs broke. I returned it and they looked at it and said, they could/would not repair. But they offered me 20% off a new scope (not a command post) and they wanted my old scope. Well, that was no deal as I usually buy Busnells for way less than 20% off list price.
I was very disappointed they would not go the extra mile for a good customer who purchased the scope new. But I'll still buy from them, as it is the only Bushnell I've had problems with.