The HuntingPA.com Outdoor Community banner

1 - 20 of 21 Posts

·
Registered
Joined
·
425 Posts
Discussion Starter #1
Seen a gun fall over in the field tonight, shattered the objective lens. Didn't even scratch the finish! Anybody ever dealt with Leupold service?
 

·
Registered
Joined
·
3,770 Posts
They will fix it free, no matter the circumstance. You may have to pay the shipping.
 

·
Registered
Joined
·
2,546 Posts
I had to pay shipping each time but I've sent the same scope in 3 times for a broken erector assembly and they fixed it quickly each time.
 

·
Registered
Joined
·
10,309 Posts
Darn near best CS in the biz! Send in they'll fix. Minus shipping. They would pay shipping if it was their fault.
 

·
Registered
Joined
·
25,524 Posts
I've never had to send one back, but friends have. Pretty good service, from what I can see?

Some years ago a buddy had a VX-II fog up in Idaho. Sent it back and they returned it repaired, refinished and w/upgraded power adjusting ring. He initially insisted they had just replaced it with a new scope.

I asked why they wouldn't have just noted that it was replaced, rather than going to the trouble of including a description of the work done? Finally pointed out how his ring marks were barely visible beneath the new gloss finish.
 

·
Banned
Joined
·
13,401 Posts
Adam K said:
I had to pay shipping each time but I've sent the same scope in 3 times for a broken erector assembly and they fixed it quickly each time.

I sent a Leupold of mine back last year for an erector lens repair. It was back to me in two weeks fixed.
 

·
Registered
Joined
·
2,436 Posts
I have sent an early 1980's scope back that would not hold zero - they fixed without question - great service, quick turn around, easy to deal with. Leupolds are worth every dime in my mind.
 

·
Registered
Joined
·
1,179 Posts
I've known guys that have picked up used Leupys at yard sales, never even shot them, sent them back and gotten them re-done, cleaned, etc. for FREE. Once, the scope was so badly broken, they sent him a brand new scope.
 

·
Registered
Joined
·
14,314 Posts
Is it just because they're so popular or what? I mean, I've had plenty of scopes. I've only had dirt cheap optics fail(Tasco and BSA). Everyone talks about how wonderful Leupold's customer service is and that's a good thing, but what are you guys doing to these scopes that so many fail?
 

·
Registered
Joined
·
4,530 Posts
I sent two back last year, both damage was due to hard falls. The first one was 30 years old. The hard fall was a slip on ice at camp, I hit the ground full force on top of the scope. Both were fix free of charge except for one way shipping. Thank up very much, all my fire arms with scope wear Leupold.
 

·
Registered
Joined
·
2,462 Posts
I got one off E-Bay. It looked like they had tried to adjust it with a chisel. Sent it back to Leupold and when it came back it looked like new. Now it's mounted on my Remington 700 30/06. Holds inch groups every time.
 

·
Registered
Joined
·
2,546 Posts
JasonN said:
Is it just because they're so popular or what? I mean, I've had plenty of scopes. I've only had dirt cheap optics fail(Tasco and BSA). Everyone talks about how wonderful Leupold's customer service is and that's a good thing, but what are you guys doing to these scopes that so many fail?
Well I have quite a few of them but only one that's ever given me problems. I believe they said it was made in 87 I don't know why it keeps breaking on me, but it is on 300 RUM so that might have something to do with it. As far as I remember it is the only scope of any maker I've had fail for me.
 

·
Registered
Joined
·
14,314 Posts
Those are all reasonable. I just wondered about it since it seems everyone knows that Leupold has great customer service and it seems like a lot of guys have had to send optics in for service. I kind of figure it's due to the simple fact that they are likely the #1 scope manufacturer/seller and the law of averages has to come into play at some point.

I've always been of the thought that the best customer service is that of which one doesn't have to use. That's obviously not something easily accomplished though, especially with a large company selling millions of units.
 

·
Banned
Joined
·
13,401 Posts
Adam K said:
JasonN said:
Is it just because they're so popular or what? I mean, I've had plenty of scopes. I've only had dirt cheap optics fail(Tasco and BSA). Everyone talks about how wonderful Leupold's customer service is and that's a good thing, but what are you guys doing to these scopes that so many fail?
Well I have quite a few of them but only one that's ever given me problems. I believe they said it was made in 87 I don't know why it keeps breaking on me, but it is on 300 RUM so that might have something to do with it. As far as I remember it is the only scope of any maker I've had fail for me.


Ya think?
 

·
Registered
Joined
·
376 Posts
I was on a Elk hunt last fall in Colorado, on our way out from our hunt my horse slipped and fell, busted the stock on my rifle and bent the bell on the scope about 1/2 inch. Got home sent Leupold my 3 X 9 in and asked if they could fix it, they sent me a new one and was sorry there scope failed no charge. Thats why there the best..
 

·
Administrator
Joined
·
39,028 Posts
stoolshooter said:
They might even surprise you by replacing with a brand new one!
That happened to my brother back in the early 90's.He fell and the scope would not hold a group anymore.He sent it back, and he got a brand new one in return.
 
1 - 20 of 21 Posts
Top