Question re: Horton - The HuntingPA.com Outdoor Community
 
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post #1 of 6 (permalink) Old 01-22-2010, 07:25 PM Thread Starter
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Question re: Horton

Has Horton changed ownership lately?

Have they changed their warranty policy?
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post #2 of 6 (permalink) Old 01-22-2010, 07:40 PM
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Re: Question re: Horton

They changed hands back around July of 2009.
I'm not aware of any warranty changes.
Need help with something? If I have the details, I may be able to help.

Our store- http://arrowhead-outdoors.com/
"The best warranty, is the one you never have to use"
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post #3 of 6 (permalink) Old 01-22-2010, 08:14 PM Thread Starter
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Re: Question re: Horton

Thanks

A friend just called me and asked if I knew anything about them changing their warranty policy. I had no idea so I posted the question here.

He has a friend who had a Horton crossbow with a lifetime warranty. He had a problem and returned it. They sent him a new crossbow (which he does not like) and told him the new bow would be warranted for only 3 years. Now my friend is worried about having any future problems with his Horton being handled under warranty.
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post #4 of 6 (permalink) Old 01-22-2010, 10:32 PM
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Re: Question re: Horton

I wish he could have talked with me first. I just fixed one of the lifetime warrany bows for a customer.
I don't know what is going on at Horton, but it seems to me that this is just wrong. At a minimum, the new one SHOULD have the lifetime warranty too, just like the old one. It just seems like the right thing for them to do.

Our store- http://arrowhead-outdoors.com/
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post #5 of 6 (permalink) Old 01-22-2010, 11:03 PM
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Re: Question re: Horton

It should continue with a lifetime warranty.However they are trying to limit future liabilties as to warranty costs.Too bad because it will cost them more in lost revenues.If true I wouldn't touch a Horton with a 10 ft pole.Just proves there is no real lifetime warranty.If a company changes hands or replaces the existing product they can change the rules.Just like Snap On Tools.Lifetime warranty if a dealer stops in your shop.If not you ship them to Snap On at your expense.Over $50K in tools and I have to pay to ship for a warranty claim.Wasn't the deal they made back then when they took my money.My house didn't cost that much back in 1989.

Bob Seger,till it shines.
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post #6 of 6 (permalink) Old 01-22-2010, 11:18 PM Thread Starter
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Re: Question re: Horton

Quote:
Originally Posted by arrowhead
At a minimum, the new one SHOULD have the lifetime warranty too, just like the old one. It just seems like the right thing for them to do.
I agree. I'll let my buddy know what you said.

Thanks

Dog
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