TenPoint Customer Service - The HuntingPA.com Outdoor Community
 
LinkBack Thread Tools
post #1 of 8 (permalink) Old 11-30-2011, 11:29 AM Thread Starter
tlh
Regular Visitor
 
Join Date: Sep 2010
Location: nw and sw pa
Posts: 74
Back To Top
TenPoint Customer Service

Little late in posting this but I wanted to pass it along. On the last day of archery I noticed my upper and lower limbs (rt side) had small splinters in them. Not a good feeling when you're in your stand 20 feet in the air with the crossbow cocked. I'm not sure how I missed it as I am very vigilant about the limbs on my bows and crossbow. Anyway, my crossbow is a Titan HLX I got for Christmas last year. I emailed TenPoint Saturday evening through their warranty online claim form and received a response with return authorization Monday morning. Sent off Wednesday morning (wasn't able to send it sooner ) and tracking showed that TenPoint received it Thursday afternoon. I had my crossbow back in hand the following Wednesday afternoon. The work order states that they replaced both limbs, but looking at the bow I would swear that they sent me a brand new replacement as I can't find any evidence of the minor scratches of where it was disassembled. That is a 4 working days turnaround including return shipping!! Keep in mind that the Wednesday it was returned was the day before Thanksgiving and I'm not positive but I'll bet they were shorthanded with the holiday approaching. With so many stories of horrible customer service and warranty work I thought I'd pass along a positive experience. Bottom line is I couldn't be happier with the company and would definitely recommend them to anyone looking at crossbows.
tlh is offline  
Sponsored Links
Advertisement
 
post #2 of 8 (permalink) Old 11-30-2011, 09:14 PM
Regular Member
 
Join Date: Dec 2007
Location: Armstrong County
Posts: 1,018
Back To Top
Re: TenPoint Customer Service

Twice now I have had very minor problems with my Stealth(Felt falling of the claw on accudraw, and a question about the Rangefinder scope). I emailed Tenpoint Customer service and each time received a phone call within 2 to 3 hours. Talked to them on a Monday and received the part on Thursday. Real nice folks to chat with.
rem760 is offline  
post #3 of 8 (permalink) Old 12-01-2011, 12:55 AM
Senior Member
 
dpms's Avatar
 
Join Date: Oct 2006
Location: Pittsburgh
Posts: 17,797
Back To Top
Re: TenPoint Customer Service

They are the cream of the crop. Along with Parker and Excalibur.

I support all hunters, regardless of weapon or technique!
dpms is offline  
Sponsored Links
Advertisement
 
post #4 of 8 (permalink) Old 12-01-2011, 11:57 PM
Frequent Contributor
 
Join Date: Dec 2002
Location: Newport
Posts: 561
Back To Top
Re: TenPoint Customer Service

My experience is the same. Had a part break, called Tenpoint and they overnighted parts to me as I was leaving to hunt that Friday for the weekend. They called me to ensure they arrived and asked if I had any problem installing. Then called again Monday to see if I had any problems with the bow and if I had any success hunting as well. Can't beat that!
Newport-Bill is offline  
post #5 of 8 (permalink) Old 12-02-2011, 12:09 AM
Frequent Contributor
 
Join Date: Sep 2008
Location: Pittsburgh, PA
Posts: 823
Back To Top
Re: TenPoint Customer Service

I had the same excellent service from TenPoint too. My girlfriend's Acudraw claw broke, and I called and had a new one arrive in the mail two days later, no charge.

Quarry mine, blessed am I
In the luck of the chase.
Uncle Johnny is offline  
post #6 of 8 (permalink) Old 12-05-2011, 10:05 PM
Part of the Community
 
Join Date: May 2009
Location: SE PA
Posts: 173
Back To Top
Re: TenPoint Customer Service

TenPoint and Wicked Ridge the same company?
Joeyp is offline  
post #7 of 8 (permalink) Old 12-05-2011, 10:07 PM
Senior Member
 
dpms's Avatar
 
Join Date: Oct 2006
Location: Pittsburgh
Posts: 17,797
Back To Top
Re: TenPoint Customer Service

Quote:
Originally Posted by Joeyp
TenPoint and Wicked Ridge the same company?
Yep.

I support all hunters, regardless of weapon or technique!
dpms is offline  
post #8 of 8 (permalink) Old 12-05-2011, 10:19 PM
Part of the Community
 
Join Date: May 2009
Location: SE PA
Posts: 173
Back To Top
Re: TenPoint Customer Service

People say the negative is there is only a five year warranty..What are other bows covered for life? 10 years? 5 years seems pretty good for a $300 crossbow like the warrior that I got with a 3x9 scope on it
Joeyp is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the The HuntingPA.com Outdoor Community forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page



Posting Rules  
You may not post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome