Great customer service at Remington - The Outdoor Community
LinkBack Thread Tools
post #1 of 5 (permalink) Old 05-29-2013, 12:57 PM Thread Starter
The Man
TurkeyMike's Avatar
Join Date: Oct 2010
Location: Cambria County
Posts: 8,068
Back To Top
Great customer service at Remington

I was gifted an 870 as a college graduation prestent a few years back. I had not used it a lot but the finish on the laminate stock started to come off. I had contacted Remington about getting this repaired.

They informed me that this gun was well out of warranty but would send me a replacement stock for free. Can beat that for customer service. Might be another reason why my sons first gun will be a Remington.

Just thought I would share this along, I alway like to give props to companies that have outstanding customer service.

Proud member of Gobblers Anonymous Support Group [img]<<GRAEMLIN_URL>>/wink.gif[/img]
TurkeyMike is offline  
Sponsored Links
post #2 of 5 (permalink) Old 05-29-2013, 02:19 PM
Diehard Outdoorsman
Join Date: Nov 2004
Location: Chester Co.
Posts: 4,699
Back To Top
Re: Great customer service at Remington

I have also had VERY GOOD customer service from Remington. Had a old 11-87 that just needed some TLC, sanding down some burrs, etc. from lots of use. The sling was rusted to the peg in the stock, so I couldn't get it off(which your supposed to do when you ship it back). I put a note in there apologizing for not being able to get the sling off. Got the gun back, total charge was about $30 for the work they did. But for whatever reason, the sling was rust free, and there was a brand new stock on it. They wrote on my note and left it in the box, just said "no problem, we took care of the sling problem". I was pretty impressed.
dmccoy1 is offline  
post #3 of 5 (permalink) Old 06-02-2013, 11:52 PM
New Arrival
Join Date: Nov 2009
Location: Bradford Pa
Posts: 48
Back To Top
Re: Great customer service at Remington

i have also had good experiences with Remington. I called about getting some parts for some broken magazines and they sent me a couple of free ones = happy, happy, happy.

big papa bear 74 is offline  
Sponsored Links
post #4 of 5 (permalink) Old 06-03-2013, 12:00 AM
Frequent Contributor
Join Date: Dec 2008
Location: Spring Mills, PA
Posts: 868
Back To Top
Re: Great customer service at Remington

I called them last month regarding the deterioration of my R3 recoil pad on my CDL. The customer service representative asked for the serial number and mailing address and sent me a replacement which arrived two days later. I was very happy with my experience.

MarkPSU is offline  
post #5 of 5 (permalink) Old 06-11-2013, 11:25 AM
Hooked on HuntingPa
Join Date: Nov 2008
Location: PA, South Pgh
Posts: 268
Back To Top
Re: Great customer service at Remington

People usually only post when they have negative experiences. Thanks for sharing the good as well. Glad to hear Remington is treating customers well.
97dakota is offline  

Quick Reply

Register Now

In order to be able to post messages on the The Outdoor Community forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:


Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page

Posting Rules  
You may not post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

For the best viewing experience please update your browser to Google Chrome