Re: Bear Customer Service
in 1981 i bought a custom kodiak takedown recurve, not the special edition with the gold plated hinges, just a regular one.
i called the factory to order it and asked if Fred Bear would sign it, i was told he was only signing the limited edition ones. i called back and asked if i could speak with Mr. Bear...a few moments later, i was talking to Fred Bear.
after a short conversation he said he would sign it for me. i went home, wrote the check and put it in the mail, this was Monday...Friday i had my bow, signed by Fred Bear. there was no way they got my check and mailed that bow, that fast. He signed it Monday and mailed it the same day.
anyway, 1989, i was going to use that bow on a caribou hunt but the handle cracked, just a small crack that i could feel when i drew the bow back. i called the factory and asked to speak with Mr. Bear, they politely informed me that he had passed away last year.
i explained my situation and they transferred me to the President of the company, i believe his name was White. He had me send the bow directly to him to see if they could repair it with out damaging the signature.
a few weeks later i had a package, it was the original bow, signature still on it and a BRAND NEW custom kodiak takedown, they couldnt repair the other one with out damaging the signature so they gave me a brand new one.
i am sure their customer service is still top of the line, but you never know. in my heart i believe they will fix your problem.
i still have that bow and a signed letter written to me from Fred Bear, it came with the first bow he signed. what a thrill for a 21 year old "kid"