Hawk Treestans / customer service (or lack there of...)
I purchased a Hawk Mega Combat loc-on style tree stand. Very comfortable, easy to hang and I have no qualms about the stand itself (I DO wish it had a footrest) however to attach the stand to the tree they supply a 2" cam-buckle with over molded clips that attach to the stand. I needed to adjust the location of the stand after the 1st week of archery. I found myself 20' up in a tree (with lineman's harness) trying to fuss with this cam-buckle . it had become synched so tightly that I was unable to break it free. Finally I resigned myself that I'd just have to cut the strap and get a new one.
I went onto the Hawk website only to find that the 2" cam-buckles were out of stock. I signed up for an email notification alerting me to when they were in stock again and decided to place a call to the company. I wanted to see if a heavy duty ratchet strap would suffice and if they had any idea when the cam-buckles would be back in stock.
When I called the customer service phone number listed on their website I was greeted by a recorded msg telling me that I needed to call a different number. When I called phone number #2 I got a msg stating that all of their representatives were assisting other customers and that a I would receive a call back from a representative from the number I called from as soon as one became available. NO call ever came. 3 more calls to the number provided on different dates resulted in zero returned calls. I emailed the company twice and never received a response.
The ratchet strap idea didn't work as the S hook of the ratchet strap would not fit into the D-ring that the cam-buckle's over-molded clips attached to. I was left with a useless hunk of steel.
It's a shame. I think the Hawk stand are really good and I love their tree steps. I use them for every other loc-on stand I have regardless of manufacturer. However I'm shocked at the lack of customer support / service. I went to voice my displeasure on their website by writing a review but when I went to submit the review I received a msg that only people who purchased that item could write a review (???) So I guess if you don't buy directly off of their website you cant have an opinion. Whatever. I'm done with Hawk for good.