Hornady Ammo and horrible customer service
Always thought Hornady was a top notch company, I've changed my mind. They suck. Sent them this email last week:
"Hello, I bought five boxes of 30grain vmax 22mag rounds. I started having issues where the shell was impacted, but didn't go off. I assumed it was my gun and kept on going. Hit box two and same thing, half the box not going off. Went coon hunting last night and had 7 out of 9 shells misfire. Took the gun in for repair and while there bought a new 22mag since our fox season started yesterday and I needed to have one. Got home and just started shooting from box 3, same thing. Box 4, same thing. Half go off, half don't, but they are surely impacted. If you reply, I can send you pics of some of the duds, which go off after a second impact, along with pics of the actual case with inked numbers on it. Any help would be greatly appreciated as I'm now sitting on $100 of questionable ammo and a $300 gun that I can't return and didn't need. I have always used hornady ammo in my 22mag but to continue my season I ran out and grabbed CCI, all of which fired 50/50 during my target session an hour ago, so the new gun surely isn't the issue here either"
Of course, I get the stock reply of "call us". So I did and I am shocked and disgusted with the response which was "well send us all the ones you have left and we will replace those". I asked about the other 3.5boxes of which are not in my possession and I was told "should have kept them". I told the guy he can come to my house and try to find all the duds which were ejected, along with going out to my coon hunting spots and finding those as well. Kinda hard to pickup dud rounds that you eject into the darkness. Along with that he chose to ignore the fact that I re-chambered the already impacted rounds and then they went off the second time. Anyway, they are choosing to do nothing except replace the 1.5boxes, to which I declined and told them I will instead push other ammo in our shop, online and to all my circles of friends.
What happened to customer service? All these were the same lot number and they can't tell me others arent having the same problems. So if you have Hornady 30gr vmax in 22 mag and are counting on them going off on your next hunt, you may want to consider shooting half the box just to see....
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