My son and I decided we wanted to try these "new" Bridger 1 3/4 this up-coming season. So we ordered a half dozen from Minn. Trapline. When they arrived we had 5 of the new ones and 1 of the older model round jaw types. Not worth making a big deal about and knowing we were going to make another purchase from Minnesota later in the fall....I just sent them an email letting them know about the error AND asking them if they would include one of the "new" ones when we make the future order. Figured we'd just pick it up then and save on the shipping. I even asked them to let me know what we owed them as essentially we would now have an additional trap. Wasn't looking for something for nothing just wanted the trap I ordered. That was last Thursday. Package just showed up on my doorstep today with a handwritten note saying "Sorry about the error. Just keep the 1.65".
Great customer service is a rarity in today's marketplace. FANTASTIC customer service is almost unheard of. Hats off to the Caven's.
If I'm not hunting or fishing with the kids....I'm somewhere on a Judo mat.