They stated they wouldn't do it because it wasn't warranty work. Back when I was a teenager, I let my buddy take the old handle off and put a "custom" (LOL!!) wood handle on it. When I contacted Case I explained it wasn't warranty work and that I'd pay to have a new handle put on it closer to the original. They said they couldn't do it. Now I'm thinking of possibly going with an antler handle if I can find someone to do it. The knife has more sentimental value than anything, or I'd just go buy a new one.