Kudos to Garrett - The HuntingPA.com Outdoor Community
 
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post #1 of 3 (permalink) Old 11-16-2015, 05:39 PM Thread Starter
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Kudos to Garrett

We got out for a very short hunt today (just some clad) and on one of my last swings, the arm cuff snapped on my AT Pro.

As soon as I got home, I removed the broken cuff and got on the phone to Garrett. With my credit card lying in front of me, I told the gal that answered the phone, that I broke my arm cuff and could I order a new one.

I barely got done saying it, when she said, “we’ll send you a new one, free of charge”. I gave her my mailing address and she said, “we’ll get a new cuff assembly in the mail today”.

Although she never even asked, I bought my AT Pro over 3 1/2 years ago, so it is long out of warranty.

Perhaps other detector companies do the same, but we bought our Garretts because of everything I had read about their great customer service. Fortunately this is the first time I needed to put it to the test.
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post #2 of 3 (permalink) Old 11-17-2015, 12:10 PM
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Re: Kudos to Garrett

I had the same issue this past spring. I got the new arm cuff in 3 days. The new arm cuff is much thicker. Garrett customer service is 5*****. Good luck on your adventures.
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post #3 of 3 (permalink) Old 11-19-2015, 04:16 PM Thread Starter
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Re: Kudos to Garrett

Yup, right on time. The new cuff arrived today - 3 days.

And, you’re right; the new cuff is much thicker.

I forgot to mention. The girl at Garrett said that as soon as I put on the new cuff, I will be guaranteed to find lots of good stuff.

Well, on second thought, maybe she didn’t say that……….
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