Hooked on HuntingPa
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Join Date: Nov 2010
Location: Longneck, DE (Formerly Lancaster Co.)
Kudos to Garrett
We got out for a very short hunt today (just some clad) and on one of my last swings, the arm cuff snapped on my AT Pro.
As soon as I got home, I removed the broken cuff and got on the phone to Garrett. With my credit card lying in front of me, I told the gal that answered the phone, that I broke my arm cuff and could I order a new one.
I barely got done saying it, when she said, “we’ll send you a new one, free of charge”. I gave her my mailing address and she said, “we’ll get a new cuff assembly in the mail today”.
Although she never even asked, I bought my AT Pro over 3 1/2 years ago, so it is long out of warranty.
Perhaps other detector companies do the same, but we bought our Garretts because of everything I had read about their great customer service. Fortunately this is the first time I needed to put it to the test.